AN INTRODUCTION TO OUR COMPANY
Founded in 2004 by James R. “Rick” Boyles, Computer Networks, Inc. is dedicated to assisting medical practices and small businesses manage their computers and technology. Extensive technology and service experience allows our team to develop an understanding of each customer’s unique computing requirements, and to respond to those requirements quickly and effectively.
Rick is a former Field Service Engineer with Medic/Misys/Allscripts and at the time of his departure, was one of seven AIS (Advanced Implementation Services) Engineers in the company charged with overseeing the installation of Electronic Health Records (EHR) between South Carolina and Massachusetts.
When Computer Networks was started, we recognized the critical need for a company capable of combining leading edge technology with top quality service and customer support. We continue to live by the principle that we are a true business partner with our Clients and are, at all times, determined to make decisions based on the best interests of our Client. If we are doing our work properly, then a decision made in the best interest of the Client is also a decision in the best interests of Computer Networks.
In recent years, our mission and focus has added HIPAA security and HIPAA compliance to our focus on productivity and uptime. Because our typical client is a Medical Practice with 10 – 200 employees, HIPAA and all of the rules and regulations surrounding HIPAA, have moved to the forefront.
Since 2004, we have worked to build a team of experienced computer professionals dedicated to the highest levels of customer support.
Our mission is to help you effectively manage and operate your medical practice and business using current technology on a long-term basis to:
- Improve your profitability
- Save you money
- Improve your customer service
- Increase your competitive advantage
In order to achieve this mission, we develop a deep understanding of your practice business, your goals, your problems and challenges, the technologies that can help you and your information management needs.
STATEMENT OF ETHICS TO OUR CUSTOMERS
As Stated in 2004:
Our Customers comprise the most vital part of our business activities. We will continually seek to acquire, maintain, and enhance business relationships with Customers. We view our Customers as business partners. Therefore, we will conduct our business in a manner that is fair and beneficial to our partners as well as ourselves.
We must achieve our place in the market based on our ability to represent a total value package. Our commitment toward total value will encompass the following:
- We will provide quality products at prices that give our customer an attractive return on their investment.
- We will continually pursue higher levels of service and response.
- We will continue to offer advanced technical assistance.
- We will be involved in continued promotional efforts for our business partners as well as for our company.
- We will maintain a staff of highly trained, dedicated, and professional personnel.
- We will operate the administrative aspects of our business with integrity and timeliness.
- We will communicate with our customers in a factual, straightforward, and honest manner.
Additionally, we are members of the trade organization CompTIA and we subscribe to their Security Code of Ethics.
As CompTIA IT Security Community members, we will:
- Practice the highest level of professionalism at all times in the performance of our duties.
- Practice conduct that is legal and ethical and will avoid any perception of conflict of interest for ourselves, our employers and our clients.
- Practice and promote IT security concepts.
- Keep confidential any information revealed as such in the performance of our duties.
- Continually seek to increase our competence and the competence of those who work with us.
- Participate in continuing professional knowledge and skill improvement programs.
Our commitment reaches far beyond delivering new technology- we are committed to liberating our customers from traditional products and the traditional support that comes with them. Computer Networks is confident the systems and services we provide will perform to your expectations. If within 30 days of installation you are not completely satisfied with the performance, we will cancel the contract and refund your payment.
In our 9 years in business, we have been privileged to work with hundreds of medical practices and businesses. Here are comments from just a few of our clients:
Thank you for providing us with a great team of computer experts and IT products.
I truly appreciate that you are always a phone call away, and that your response time is unmatched.
Your company keeps a vital part of our business working smoothly -- IT!
Elizabeth T. Lester
Wardell Orthopaedics, P.C.
We certainly feel very lucky to have such a great company taking care of our IT needs.
Allergy & Asthma Specialists
Virginia Beach, Chesapeake, & Norfolk
We truly appreciate all that you do for us when it comes to our IT needs.
The IT services you have provided us these past years -- whether in the form of network administration, disaster recovery services, or hardware maintenance – have allowed us to operate smoothly and grow steadily.
We also appreciate that you and your staff are always available to answer our questions quickly and correctly.
You and your IT experts are terrific!
President & CEO
Express Billing Systems
THE Computer Networks DIFFERENCE
TAKING THE GAMBLE OUT OF YOUR DECISION
COMPUTER NETWORKS takes the guesswork out of selecting a computer system. By providing comprehensive information in advance, we enable you to make a fully informed decision based on a complete understanding of system performance, pricing, return on investment and service considerations.
COMPUTER NETWORKS is recognized for its ongoing commitment to their manufacturers’ strategic direction and dedication to quality.
The COMPUTER NETWORKS difference is more than just a commitment to customer satisfaction – it is a guarantee! Our 100% Satisfaction Guaranteed Warranty program and Customer Bill of Rights are as comprehensive as any in the industry.
COMPUTER NETWORKS understands the critical role a computer system plays in the smooth operation, growth, and success of every medical practice and business. By working with each customer to establish a technology strategy based on the highest quality product and service standards, tailored to fit your business objectives, we ensure an optimum return on your data network investment. This provides a competitive advantage that keeps your practice one-step ahead.